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Rastogi Electricals

Legal

Terms & Conditions

Effective Date: 1st May, 2026. These Terms govern your use of the Rastogi Electricals website and any business interaction with us.

These Terms exist to keep things clear and fair for everyone. By using our website, you're agreeing to them. If anything seems unclear, feel free to reach out to us directly.

1. Business Operations

  • Rastogi Electricals operates as a wholesale, distribution, and retail electrical shop located at Bhagirath Palace, Chandni Chowk, Delhi.
  • Our website serves as a digital catalog and enquiry portal. All final sales, billing, and wholesale agreements are conducted directly with our store.
  • Submitting an enquiry or browsing products does not constitute a binding order. A contract of sale arises only upon our explicit confirmation of the order and receipt of applicable payment.

2. Acceptable Use

  • Use the website only for lawful purposes and in compliance with applicable local, national, or international law.
  • Do not attempt to gain unauthorised access, introduce malware or harmful code, scrape data without prior written consent, transmit unsolicited commercial communications, or reproduce website content without permission.

3. Fraud, Impersonation, and Scam Warning

  • We never ask customers to make payments to personal bank accounts, UPI IDs, or unverified third-party channels.
  • We never request banking credentials, OTPs, passwords, or identity document details through online forms, WhatsApp, or unsolicited calls.
  • If you receive suspicious communication claiming to be from Rastogi Electricals, verify directly with us before taking any action.
  • We are not liable for losses arising from engagement with fraudulent parties impersonating our business, and we cooperate with law enforcement in fraud-related investigations.

4. Product Information and Pricing

  • Product categories and brand partnerships listed on the website are intended to be accurate, but availability and pricing may change because we operate as a wholesale and distribution business.
  • Product images are illustrative only. Actual products may vary in appearance, colour, or packaging depending on the model or batch.
  • We reserve the right to correct typographical errors, pricing mistakes, or inaccuracies at any time, including after an enquiry has been submitted.

5. Orders, Payments, and Delivery

  • Orders are placed and confirmed via phone, WhatsApp, or in-store, and payment terms will be communicated at confirmation.
  • We may request additional identity or contact verification before fulfilling any order.
  • Delivery timelines are estimates only and may vary based on your location, product availability, and logistics conditions.
  • Risk of loss or damage passes to you upon delivery to the confirmed address, and we reserve the right to cancel or decline any order with a full refund of any amount paid.

6. Warranties and Returns

  • Products sold by Rastogi Electricals as an authorised distributor and dealer carry the standard warranty provided by the respective manufacturing brand, subject to their individual terms.
  • Returns and replacements are subject to manufacturer policies, product condition at the time of return, and our in-store assessment.
  • Products must be returned in original, unused condition with all packaging, accessories, and documentation unless the return is due to a manufacturing defect.
  • We assist with manufacturer warranty claims where possible, but we are not independently liable for warranty fulfilment.
  • Consumers retain all statutory rights under the Consumer Protection Act, 2019, including remedies for defective goods.
  • We do not accept returns for products damaged due to misuse, improper installation, or unauthorised modification.

7. Intellectual Property

  • All content on this website, including text, logos, graphics, images, and branding, is the property of Rastogi Electricals or its brand partners and is protected by applicable Indian copyright and trademark laws.
  • You may not reproduce, distribute, or use website content for commercial purposes without prior written permission.
  • Brand names and trademarks of third-party manufacturers remain the property of their respective owners and do not imply affiliation beyond an authorised dealer relationship where applicable.

8. Disclaimer of Warranties

  • This website and its content are provided on an as is and as available basis without warranties of any kind, express or implied.
  • We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

9. Limitation of Liability

  • To the fullest extent permitted by law, Rastogi Electricals shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the website or reliance on its content.
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded under the Consumer Protection Act, 2019 or other applicable Indian law.

10. Indemnification

  • You agree to indemnify, defend, and hold harmless Rastogi Electricals and its proprietor, staff, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from your use of the website, violation of these Terms, or infringement of third-party rights.

11. Force Majeure

  • We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, epidemics or pandemics, government actions, civil unrest, strikes, supply chain disruptions, power failures, or failures of third-party logistics providers.
  • In such cases we will make reasonable efforts to notify you and fulfil obligations as soon as practicable.

12. Governing Law and Jurisdiction

  • These Terms are governed by the laws of India, and disputes arising from website use or business interactions are subject to the exclusive jurisdiction of the courts in New Delhi, India.
  • For consumer disputes, rights under the Consumer Protection Act, 2019 remain fully available and are not affected by these Terms.

13. Changes to These Terms

  • We reserve the right to update or modify these Terms at any time, and changes will be posted on this page with an updated effective date.
  • Your continued use of the website after changes constitutes acceptance of the revised Terms.

14. Contact Us and Grievance Officer

  • Grievance Officer: Rastogi Electricals (Proprietor).
  • Address: 1592-93, M.J Building (Behind Diwan Hall), Bhagirath Palace, Chandni Chowk, Delhi – 110006.
  • Email: rastogi97electricals@gmail.com.
  • Phone: +91 98186 11429 / +91 98716 90207.
  • We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Need help with a legal or business query?

Contact us at rastogi97electricals@gmail.com or +91 98186 11429 / +91 98716 90207. Our store is located at 1592-93, M.J Building (Behind Diwan Hall), Bhagirath Palace, Chandni Chowk, Delhi – 110006.

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